Privacy Policy

Alroe Pty Ltd ("Alroe", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store and disclose your personal information when you visit our website or engage with us.

1. What Information We Collect

We may collect personal information such as:

Your name
Email address
Phone number
Business or residential address
Any other information you provide via our contact form, email correspondence or project inquiries

We may also collect non-personal information such as your IP address, browser type, pages visited, and other analytics data via cookies and tracking tools.

2. How We Collect Information

We may collect information through:

Website forms (e.g. enquiries or contact submissions)
Email or phone correspondence
Meetings or consultations
Analytics tools such as Google Analytics

You can choose not to provide certain information, but this may affect our ability to offer services or respond to your enquiry.

3. How We Use Your Information

We use your personal information to:

Respond to your enquiries or provide quotations
Deliver our architectural and construction-related services
Maintain communication about your project
Improve our website and customer experience
Comply with legal obligations

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Disclosure of Information

We may share your personal information with:

Contractors or service providers engaged in delivering a project (e.g. consultants, engineers, trades)
IT and website service providers (for hosting, email, backups etc.)
Legal or regulatory bodies if required by law

We take reasonable steps to ensure third parties comply with this Privacy Policy and protect your information.

5. Security of Your Information

We store your personal information securely and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we use secure systems and practices, no method of transmission over the internet is 100% secure. You share information with us at your own risk.

6. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate or out of date.

To do so, please contact us using the details below. We may require proof of identity before fulfilling your request.

7. Cookies and Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and gather data for analytics purposes.

You can modify your browser settings to disable cookies, though this may affect website functionality.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We recommend reviewing this policy periodically to stay informed.

10. Contact Us

If you have any questions, concerns, or complaints regarding your privacy or this policy, please contact:

Alroe Pty Ltd
Level 3 Suite, 302/1 Lake Orr Dr
Varsity Lakes, QLD 4227
Email: info@alroe.au